Technical Management and user and system support services. Are you receiving your money's worth with your Technical Account Management (TAM) Contract? Look at Decisive's Technical Management Services delivering 100% more services for less

• Technical Management
• Kronos Application Support
• Kronos User Support
• Kronos System Support

Technical Management

Technical Management encompasses all support offerings from Decisive. It delivers unparalleled support and maintenance services for Kronos. This includes Super User Support, Manager/User Support, Kronos Application Support and System Support.

Example features include:

• Resolve Kronos errors and or bugs
• Provide support to power users for questions on configuration, application and possible modifications improving business processes
• Create new function access profiles to improve security
• Provide assistance with clock outages and associated solutions
• Provide one hour monthly user workshop enabling users to ask questions, discuss issues and work through processes.
• Application configuration changes
• Apply Kronos application patches.
• Interface Support
• Regular review of Kronos applications messages