Kronos Support Services

Technical Management and user and system support services. Are you receiving your money's worth with your Technical Account Management (TAM) Contract? Look at Decisive's Technical Management Services delivering 100% more services for less

  • Technical Management
  • Kronos Application Support
  • Kronos User Support
  • Kronos System Support

Technical Management

Technical Management encompasses all support offerings from Decisive. It delivers unparalleled support and maintenance services for Kronos. This includes Super User Support, Manager/User Support, Kronos Application Support and System Support.

Example features include:
  • Resolve Kronos errors and or bugs
  • Provide support to power users for questions on configuration, application and possible modifications improving business processes
  • Create new function access profiles to improve security
  • Provide assistance with clock outages and associated solutions
  • Provide one hour monthly user workshop enabling users to ask questions, discuss issues and work through processes.
  • Application configuration changes
  • Apply Kronos application patches.
  • Interface Support
  • Regular review of Kronos applications messages

Additional Kronos Services

Application & User Support

Technical Management and user and system support services. Are you receiving your money's worth with your Technical Account Management (TAM) Contract? Look at Decisive's Technical Management Services delivering 100% more services for less.

  • Integrations & Custom Interfaces

    Kronos interface design, development, customizations, modifications, assessments and improvements.

  • WFM Implementations

    Decisive has depth and experience in new Workforce Management System Implementations